Customer Relationship Management
We believe that CRM is much more than just a piece of software. This is reflected in the integrated approach that we take in working with our customers: We look at CRM from both the process and the technology perspective, involve all stakeholders, and back it all with a sound CRM strategy.
Our service portfolio covers all four aspects of a successful CRM initiative – from the assessment of your current situation, to the evaluation of existing processes and technologies to developing a change management approach that best fits your organization.
Camelot ITLab helps you identify the strategic parameters and requirements that are relevant to the success of your CRM project. Based on this, we will make informed and actionable system and IT recommendations (on-demand, on-premise, hybrid, HANA integration) and work with you to develop a CRM strategy for today and tomorrow. As a final step, we will work with you to present solutions and outline specific process scenarios. The results are a specific recommendation on how to move forward and an implementation plan that we will be happy to execute for you.
Our technology focus for the implementation is on SAP CRM and SAP Hybris Cloud for Customer.
Camelot draws on many years of experience from countless SAP CRM projects across diverse industries, from ERP integrations with the then recent SAP CRM 4.0 releases to the latest in implementation and upgrade projects.